> For the complete documentation index, see [llms.txt](https://learn.spexi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.spexi.com/spexi-world-viewer/requesting-new-imagery.md).

# Requesting New Imagery

{% hint style="warning" %}
This feature is only accessible to users with the **Org Owner** or **Administrator** role. If you don't see **Request Capture** in the viewer toolbar, your account does not have the required permissions.
{% endhint %}

The ability to request updated imagery is typically linked to your service agreement with Spexi. Users with access to refresh options can request updates directly through the Spexi World Viewer.

{% hint style="info" %}
Certain areas may have drone flight restrictions due to regulatory, safety, or privacy concerns. Users are advised to check local drone regulations before submitting an imaging request.

If a request falls within a restricted area, Spexi can explore alternative solutions such as:

* Coordinating with authorized pilots.
* Applying for flight exemptions.
* Utilizing pre-existing imagery where available.
  {% endhint %}

### Defining your area

<table><thead><tr><th width="100">Icon</th><th>Tool</th><th>What it does</th></tr></thead><tbody><tr><td><img src="/files/mHaZAvXCiOK7uwXMFB3E" alt=""></td><td><strong>Draw Polygon</strong></td><td>Trace your area of interest on the map</td></tr><tr><td><img src="/files/Xs5PwFif8egO75SEG5iA" alt=""></td><td><strong>Edit Selection</strong></td><td>Drag vertices to reshape the polygon, click a midpoint to add a vertex, or drag the whole shape to move it</td></tr><tr><td><img src="/files/z7akjJxYaJLkUVPkyTXD" alt=""></td><td><strong>Add or Remove Hexes</strong></td><td>Click a hex to select it, click again to deselect it</td></tr></tbody></table>

Click **Request Capture** in the viewer toolbar, then use the **draw polygon** tool to trace your area of interest on the map. Once you close the polygon, Spexi resolves it into the hexagonal zones it intersects, and two additional tools become active:

* **Edit selection**: drag any vertex to reshape the polygon. Click the midpoint between two vertices to add a new vertex there. You can also drag the polygon as a whole to move it.
* **Add or remove hexes**: click a hex to select it, or click a selected hex again to deselect it, letting you fine-tune exactly which zones are included beyond what the polygon alone resolved to.

Alternatively, you can upload a boundary file instead of drawing one, which resolves into zones the same way.

{% hint style="warning" %}
Each order must cover a single contiguous area. Multipart features (multiple separate shapes in one file, or disconnected sets of hexes) aren't supported in a single order; split these into separate orders instead.
{% endhint %}

### Choosing products

Select which imagery product(s) you need for this request: <mark style="color:blue;">**panoramas**</mark>, <mark style="color:violet;">**orthomosaic**</mark>, or <mark style="color:orange;">**images**</mark>. You can request more than one product for the same area; each is tracked and delivered independently.

If you select **orthomosaic**, you'll also choose a subtype:

* **Standard**: maintains precise relative accuracy, with overall position accurate within 5 meters of true ground coordinates. Suitable for projects focused on measuring distances or areas within a site, tracking progress, or performing volume calculations, where absolute global alignment is less critical.
* **Aligned**: maintains precise relative accuracy and is aligned to an uploaded reference file. Final positional alignment accuracy depends on the positional accuracy of the reference file you provide.

### Optional details

You can optionally specify:

* A preferred capture window (start and end date)
* Notes for the Spexi team
* An external reference ID for your own records

{% hint style="warning" %}
Providing preferred capture dates help us prioritize scheduling, but cannot be guaranteed due to weather and operational conditions.
{% endhint %}

### Confirming and submitting

Before submitting, you'll see a confirmation screen summarizing your area, selected products, and any optional details you've entered. Review and submit.

Once submitted, you'll receive a **Spexi order ID**. Use this to look up your order status at any time (see [Order History](/spexi-world-viewer/order-history.md)).