Requesting New Imagery
This feature is only accessible to users with the Org Owner or Administrator role. If you don't see Request Capture in the viewer toolbar, your account does not have the required permissions.
The ability to request updated imagery is typically linked to your service agreement with Spexi. Users with access to refresh options can request updates directly through the Spexi World Viewer.
Certain areas may have drone flight restrictions due to regulatory, safety, or privacy concerns. Users are advised to check local drone regulations before submitting an imaging request.
If a request falls within a restricted area, Spexi can explore alternative solutions such as:
Coordinating with authorized pilots.
Applying for flight exemptions.
Utilizing pre-existing imagery where available.
Defining your area
Draw Polygon
Trace your area of interest on the map
Edit Selection
Drag vertices to reshape the polygon, click a midpoint to add a vertex, or drag the whole shape to move it
Add or Remove Hexes
Click a hex to select it, click again to deselect it
Click Request Capture in the viewer toolbar, then use the draw polygon tool to trace your area of interest on the map. Once you close the polygon, Spexi resolves it into the hexagonal zones it intersects, and two additional tools become active:
Edit selection: drag any vertex to reshape the polygon. Click the midpoint between two vertices to add a new vertex there. You can also drag the polygon as a whole to move it.
Add or remove hexes: click a hex to select it, or click a selected hex again to deselect it, letting you fine-tune exactly which zones are included beyond what the polygon alone resolved to.
Alternatively, you can upload a boundary file instead of drawing one, which resolves into zones the same way.
Each order must cover a single contiguous area. Multipart features (multiple separate shapes in one file, or disconnected sets of hexes) aren't supported in a single order; split these into separate orders instead.
Choosing products
Select which imagery product(s) you need for this request: panoramas, orthomosaic, or images. You can request more than one product for the same area; each is tracked and delivered independently.
If you select orthomosaic, you'll also choose a subtype:
Standard: maintains precise relative accuracy, with overall position accurate within 5 meters of true ground coordinates. Suitable for projects focused on measuring distances or areas within a site, tracking progress, or performing volume calculations, where absolute global alignment is less critical.
Aligned: maintains precise relative accuracy and is aligned to an uploaded reference file. Final positional alignment accuracy depends on the positional accuracy of the reference file you provide.
Optional details
You can optionally specify:
A preferred capture window (start and end date)
Notes for the Spexi team
An external reference ID for your own records
Providing preferred capture dates help us prioritize scheduling, but cannot be guaranteed due to weather and operational conditions.
Confirming and submitting
Before submitting, you'll see a confirmation screen summarizing your area, selected products, and any optional details you've entered. Review and submit.
Once submitted, you'll receive a Spexi order ID. Use this to look up your order status at any time (see Order History).
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