# Ordering imagery refreshes

The ability to request updated imagery is typically linked to your service agreement with Spexi. Users with access to refresh options can request updates directly through Spexi World.

{% hint style="info" %}
Certain areas may have drone flight restrictions due to regulatory, safety, or privacy concerns. Users are advised to check local drone regulations before submitting an imaging request.

If a request falls within a restricted area, Spexi can explore alternative solutions such as:

* Coordinating with authorized pilots.
* Applying for flight exemptions.
* Utilizing pre-existing imagery where available.
  {% endhint %}

### Requesting data

If you need drone imagery captured for a new area, you can submit a capture request directly from the viewer.

### Submitting a request

Click the **Request data** button in the viewer toolbar. You will be taken to a form where you can describe the area and capture requirements.

Fill in the form and submit. The Spexi team will review your request and follow up directly.

### Pilot Availability

Spexi operates a growing network of drone pilots, including more than 20 local pilots in some regions. When pilot availability is low, bounty incentive adjustments may be offered to accelerate data collection. Spexi’s Discord community is also utilized to coordinate and fulfill on-demand projects efficiently.

### Alternative Procedures

If refresh options are not available on the platform, users should contact their Spexi account representative or support team. Refresh availability and pricing may vary based on factors such as location, frequency, and the type of imagery required.